Yes, PAVELS jewelry is not only nickel-free but also hypoallergenic. We use only the finest materials, including 925 sterling silver and optionally 18k gold plating. Our high-quality materials ensure a high level of comfort even for sensitive skin.

To preserve the beauty of your jewelry, we recommend the following care instructions:

1. Avoid contact with chemicals: Avoid contact with perfume, cosmetics and cleaning products as these can affect the surface.
2. Storage in jewelry bags: Store your jewelry in soft bags or jewelry boxes to avoid scratches.
3. Removal when swimming and showering: Remove your jewelry before swimming or showering to minimize contact with water and soap residue.
4. Cleaning with a soft cloth: Clean your jewelry with a soft cloth to maintain its shine and radiance.
5. Professional cleaning: If necessary, you can have your jewelry professionally cleaned, especially for complex designs.
   

By following these simple tips, you can ensure your jewelry stays in perfect condition for a long time. Detailed instructions for caring for your jewelry are included with your purchase.

For the most accurate results, we recommend visiting a jeweler to have your measurements professionally measured.

If you want to determine your ring size at home, you can also use the instructions on our website, which you can find here: 7 easy steps to determine your ring size .

If your order is received by us by 12:00 PM Monday through Friday, we will usually ship the same day. This only applies to items marked as "available" and requires payment to be received before 12:00 PM. For many payment methods, initiating payment does not necessarily mean that we have received payment.

Orders received on Saturday or Sunday will be processed and shipped the following Monday.

You will receive a shipping confirmation with tracking information as soon as the package leaves our premises. Shipping is handled by GLS and usually takes a maximum of 2-3 business days within Germany.

According to DHL, delivery to Austria usually takes 2-5 working days, and to Switzerland DHL states 4-5 working days.

Further information on GLS's international delivery times can be found here: https://www.gls-pakete.de/glossar/regellaufzeiten

Yes, we offer worldwide shipping. Check our shipping policy for more details on delivery times and costs.

You can withdraw from your purchase within fourteen days without giving any reason. This period begins upon receipt of the goods or the last partial shipment.

To exercise your right of withdrawal, please inform us (PAVELS, Nadin Pavel, Dorfstraße 19, 15834 Rangsdorf, Tel.: +49 (0)33708 92848 -50, Fax: +49 (0)33708 92848 -99, Email: info@pavels.de) of your decision in writing. You can use the sample withdrawal form, but its use is optional.

The deadline will be met if you send the notification before the expiry of the fourteen days.

You can find further information in our cancellation policy .

Return shipping costs vary depending on the type of return. In the case of a regular return, for example, if you decide to return a product for personal reasons, the return shipping costs are the responsibility of the customer. This applies to all returns not due to defects or defective items.

However, if you wish to return a piece of jewelry due to defects or faults, or if you wish to exchange an item, PAVELS will cover the return shipping costs. In this case, please contact us by email at info@pavels.de .

For returns, statutory warranty rights apply. Consumers should immediately inspect the delivery upon receipt for completeness, obvious defects, and transport damage. Any complaints must be reported immediately to avoid affecting statutory warranty claims.

Different regulations apply to businesses, including the agreement on material properties and product descriptions. In the case of defects, the warranty is provided either through repair or replacement. If the defect cannot be remedied, the business owner may choose a price reduction or withdrawal from the contract.

The warranty period is one year from delivery, unless there are certain exceptions such as intentional damage or fraudulently concealed defects.

Contact us as soon as possible. Changes or cancellations are possible before shipping. Please also read our order policies.

PAVELS offers you a wide range of payment options to provide you with a convenient and flexible shopping experience.

The following payment methods are available to you:

• PayPal
• Credit cards
• Credit/debit card
• Direct bank transfer
• giropay giropay
• Immediately

PAVELS does not charge any additional fees for using certain payment methods. All transaction costs are transparently displayed during the payment process.

Please note that processing your payment usually takes 2-3 business days. Once your payment is received, we will ship your order as soon as possible. You will be notified when the shipment is on its way.

To reduce processing time, you can alternatively send the transfer receipt to info@pavels.de . This allows us to verify your payment more quickly and expedite the shipping process.

Yes, we want to make your jewelry experience special and offer elegant gift wrapping. You have the option to select this option during the ordering process. Our gift wrapping is carefully designed and adds an extra touch of elegance to your gift. This way, you can not only give high-quality jewelry, but also ensure that the presentation is as impressive as the piece itself. Simply select the gift wrapping option to receive your jewelry lovingly wrapped and ready to give.

Yes, you can change the delivery address retroactively as long as the item hasn't left our warehouse yet. Once the item is already on its way, changes are no longer possible. For faster processing, please contact us immediately by email at info@pavels.de or call us directly at +49 (0)33708 92848-50. We will do our best to process your request promptly.